The multichannel Retail business growth has had the most impact on the CD&IT market – the technology savvy consumer wants to research the product on Web, walks into a B&M store with lots of product and market data to compare and decide and finally may make a purchase on mobile. To address these tech-savvy consumers, not only does the CD&IT Retailers needs a system that offers ability to track serialized inventory but a truly omnichannel platform that offers a platform independent shopping experience. REMS ’s Digital 360 platform offers customizable serialization options at PoS, back-office or even thru the whole procurement, sales and post-sales warranty fulfilment cycle. In addition the order on web (or mobile) for shipment and/or store pickup further enhances the customer’s shopping experience.

Xeno ERP caters to the CD&IT nuances like assemblies and kit management, cross-sell (DVR with a new TV purchase) or up-sell (recommendation for higher configuration based on Actionable Analytics parameters). Modular product design allows for adding/integrating service management capabilities that can manage post sales installation, warranty management, digital receipts and related alerts via SMS/email.

Features

• Serialized purchase
• Serialized back office sales
• Serialized sales @ PoS
• Purchase schemes from vendor
• Product delivery from a different location
• Warranty tracking
• PoS with back office sales
• Loyalty management
• Managing inventory turnover
• Effective campaign management
• Data consolidation across stores
• Easy merchandising

Benefits

• Provides the ability to create dynamic combinations of products that can significantly boost sales and customer buying experience
• Better management of merchandise with functionality to track inventory on serialization
• Fully integrated warranty module to track after-sales warranty management
• Better support for segmented promotions and customer loyalty programs
• Enhanced customer experience through interactive multi-channels such as Kiosks and Webstores
• Demand driven replenishment for better control on supply chain
• Extensive reporting for collections by various metrics
• Increasing sales with offerings for varied product mix-n-match
• Specialised selling of services such as installation charges, phone & internet connections, ring tones, etc.
• Call centre management for helping customers with post-sale procedures
• Provision to define variable payment plans based on product, product category, customer and customer category
• Effectively manage multiple price-points and rapid price reduction keeping profitability and margins intact
• Cross-brand based promotions to generate faster sales
• Consignment based purchase and sales to protect cash-flows

Proof Point
The product provides ability to create dynamic combinations of products that can significantly boost sales and customer buying experience